Customer Ratings & Reviews for Anders, Ireland & Marshall, Inc.
This week, the cleaning, restoration, and related work required from water damage to the lower level of our townhome were very satisfactorily completed. From our first contacts with Mr. Anders and Claims Specialist Ms. Lindsay Brodsky we received extraordinary service, assistance, cooperation and much appreciated empathy in very stressful circumstances.
In my administrative career, we employed the “Continuous Quality Improvement” management philosophy with the objectives of EXCEEDING CUSTOMER EXPECTATIONS. From an initial inspection of damages meeting on December 03, 2019, with Mr. Anders, Ms. Brodsky, Mr. Taylor of Taylor’s Cleaning and Restoration, and Roto-Rooters representatives, we received diligent and “customer oriented service” and great cooperation in the coordination of several cleaning and repairs teams, all exceeding customer expectations!
We promptly received the reimbursement from Cincinnati, less our deductible and we have paid Mr. Taylor.
On behalf of Grantham Lodge #725, New Bern, we would like to thank Ms. Katy Willett for her kindness, help and patience as she has sought to help us with the insurance claim on our lodge building as a result of damage from hurricane Florence. She has gone beyond the call of duty to help and advise us on what we needed to do to complete the claim process and to see that our claim is correctly considered. It is obvious that she is a valued member of your team and we appreciate her efforts on our behalf.
Eddie Fulcher, NEW BERN, NC
Katie makes the impossible possible. My wife thinks that I handle our insurance affairs with superhero type speed and response. The secret truth is that Katie is making me look good. She also deals with my Mom - who is an 85 year old client. Katie represents Anders, Ireland & Marshall and absolutely goes the extra mile every time. Thank you for all your company has done for me and my family. All the Best, Scott Moskowitz
Scott Moskowitz, Charlotte, NC
I must compliment Katy Willet on her good work. I call her monthly to check on my insurance status and she is always so helpful. She has the most delightful personality that goes along with her beautiful voice.
James Buie, Raleigh, NC
Recently replaced a car and agency team, cheerfully, promptly and efficiently added coverage seamlessly for the new car provided new ID card, et al. Continuing quality service by Anders, Ireland & Marshal team
John T. Kanipe, Jr., Raleigh, NC
Katy Willett is the best!!!
Jaime Pedraza, Franklinton,, NC
Professional, prompt, excellent follow-up, courteous, reliable...consistently "exceeding customer expectations". Highly recommend them
John T. KANIPE, jR., Raleigh, NC
I called on a Monday morning to request a certificate of insurance for an off-site event. Katy covered every question, called back to check arcane details, and made sure we had exactly what we needed before Noon that day. Competent, efficient, excellent service. We could not have asked for better attention - Bryant Webster, Grand Master of Masons in North Carolina, 2016
Bryant Webster, Skyland, NC