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We are pleased to announce that Pamela A. Grimes, CIC, CISR, CPIW, DAE, AINS, CBIA with VFIS of North Carolina / Anders, Ireland & Marshall, Inc. was one of the top five finalists for the 2017 National Outstanding CSR of the Year awards!  Congratulations Pam. 

For more information about the award and the selection process, the press release and additional information is shown below.  Please congratulate Pam on a job well done against state winners from across the country. 



Ms. Brianne Head, CIC, CRIS, Director of Client Services for Independent Insurance Group, Inc. in Dallas, Texas, has just been awarded the most prestigious honor available to insurance customer service representatives: the 2017 National Outstanding CSR of the Year Award.
The Society of Certified Insurance Service Representatives (CISR) and the Society of Certified Insurance Counselors (CIC) selected Ms. Head as the winner of this award from a field of 37 state winners. After five finalists were chosen from this field, a blue-ribbon panel of judges evaluated the finalists based on their individual contributions to the insurance community, and the strength of their essays written on the topic: “A friend who is a CSR has come to you for advice about a new customer service job opportunity in an agency in another city. What five factors about the employer and the position would you advise them to consider before accepting the job? Please discuss the most important factor first.”
Brianne Head was praised by an associate for “her knowledge of coverage, agency and industry procedures, and her delightful demeanor in all circumstances with underwriters, clients, and internal staff. Therefore, she is trusted to handle the agency's largest and most complex clients.”
In her essay, Ms. Head mentions that the culture of the company is the most important of the five factors. She put it this way: “This is the "touchy-feely" portion of a job opportunity. This factor is critical to understand because we spend more time with coworkers than we do with family and friends. Therefore, ensuring the overall office culture and atmosphere align with your personal needs will equate to a happier you.”
Ms. Head receives a cash award of $2,000, a distinctive gold and diamond lapel pin, and her name is inscribed on a sculpture on permanent display at The National Alliance headquarters in Austin, Texas. A scholarship will be awarded to her employer, Independent Insurance Group, Inc. for participation in any National Alliance program.
In addition to the selection of Brianne Head as the national award recipient, four national finalists were chosen from a particularly competitive field of applicants:

• Jennifer D. Fryar, CIC, CISR, with Sullivan Insurance Agency, in Ardmore, Oklahoma

Pamela A. Grimes, CIC, CISR, CPIW, DAE, AINS, CBIA with VFIS of North Carolina / Anders, Ireland & Marshall, Inc., in Raleigh, North Carolina

 • Demetra J. Ramey, CIC, CISR, with CRS Insurance Brokerage, in Denver, Colorado

• Brenda A. Sells, CIC, CISR, with Theodore Tunick & Company, in Saint Thomas, Virgin Islands

Each finalist receives a special gold and garnet lapel pin, $500 cash award, and publicity in a national trade journal.

For additional information about this award, contact The National Alliance for Insurance Education & Research: P. O. Box 27027, Austin, Texas 78755-2027; Email;




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