Call Us Have Questions? (800) 726-1228
Personal Insurance PERSONAL Read More
Rental Property Insurance RENTAL PROPERTY Read More
Life & Health Insurance LIFE Read More
Business Insurance BUSINESS Read More
Marine Insurance MARINE Read More
Emergency Services EMERGENCY SERVICES Read More

Why does my agent keep asking me to set up an online portal with my insurance carrier?


“I like paper copies of my policies.”

“I don’t like to pay bills online. I prefer checks.”

“Talking to my local agent is how I want to do business.”


Anders, Ireland & Marshall wants to do business with you –the way you prefer!  So why does your agent keep asking to set up a customer profile with my insurance company? The company does not require it, so why would we need to set up a client profile? 

 Because we listened to other customers and agents who suffered catastrophic losses.  Hurricane Katrina and Hurricane Sandy provided lessons that we want to pass on to our clients here in North Carolina. In a catastrophe, many people may be temporarily displaced from their home or business. Phone service or internet service may not be available in some areas.

One of the most important lessons learned was that current contact information was a determining factor in the speed of claims service.  If your insurance company only has your mailing address and your mailbox (or your post office!) has been destroyed, a mailed letter will be the slowest method of contact.  During Katrina, whole areas were not accessible for mail delivery for lengthy periods.

Many clients change cell phone numbers or have disconnected home phones.  If a claims adjuster can reach you by cell phone, the adjusters and claims representatives can reach you even if you have been temporarily displaced out of state.

Emails! Have you changed from that old Hotmail or Yahoo email?  Forgot to change to your Gmail address?  Or did you set things up using a work email address – then change jobs?  Emails were a frequently used resource during Sandy where phone service was spotty or undependable.  Those who had phone service sometimes were unable to recharge immediately making emails the best source of contact.

Claims reporting made quicker!   After a life threatening event, finding your policy number or a company phone number is one extra step.  Insureds who had already set up online profiles or who had installed/used company phone apps were able to access policy information and report claims quickly without waiting for power restoration.  This allowed insureds to get a claim number and adjuster assigned in real-time without delay.  Quicker reporting means quicker claims payments – and that is what every insured needs during a catastrophic event.  

Want to sign up for online service?  Below are links to five of our carriers who offer online account management – Click on the logo to set up your profile today!






Share |

No Comments

Post a Comment
Required (Not Displayed)

All comments are moderated and stripped of HTML.
Submission Validation
Change the CAPTCHA codeSpeak the CAPTCHA code
Enter the Validation Code from above.
NOTICE: This blog and website are made available by the publisher for educational and informational purposes only. It is not be used as a substitute for competent insurance, legal, or tax advice from a licensed professional in your state. By using this blog site you understand that there is no broker client relationship between you and the blog and website publisher.
Blog Archive
  • 2020
  • 2019
  • 2018
  • 2017
  • 2016

View Mobile Version
© Copyright. All rights reserved.
Powered by Insurance Website Builder